Bill Fulton Music Store FAQ

We supply score and parts for big band, little big band, orchestra & chamber ensembles, combo (small band), solo, lead-sheets and mp3s.

What do I get when I  receive a chart, arrangement, or sheet music from theBill Fulton Music Store?

1. If you have ordered a digital product (pdf, mp3, etc), you will receive in your email INBOX an email which will contain a link or links to your files. Please allow up to 20 minutes to receive this email. If for some reason, you do not receive the email with the download link, contact us as soon as possible. There is often a possibility that the email may have ended up in your SPAM folder. Please check that before assuming the email did not arrive.
2. In the email you receive, click on the link(s) as indicated to download a .zip file containing pdfs of the score and parts as well as an mp3 (if available) of the latest recording of the chart or arrangement. Score and parts will be always be sized for 8.5″ x 11″ paper. If you want your parts on 9.5″ x 12.5″ paper, print out on 8.5″ x 11″ with a 109-111% enlargement to 9.5″ x 12.5″ paper.
3. If you ordered physical merchandise it will be shipped to the address you provide for shipping.

I've received the pdf files. what do I do next?

1. Print them out on your size and paper of choice. Use Shurtape P-724 (or a similar product) to tape your parts together. Always apply TAPE IN FRONT ON ODD TO EVEN PAGES, TAPE ON THE BACK ON EVEN TO ODD PAGES. You’ll thank us for this bit of advice later when your parts are NOT sticking together in your band book! You can also check out this handy device I invented for taping sheet music together
2. Alternatively, don't print out the music. Instead get the forScore app and play the music from your iPad or similar pad-like device and save a tree or two.

Do I need a PayPal account to receive products from Big Band Chart Store?

No you do not need a PayPal account or any account at all. When taken to the transaction page, you will have the option to use a PayPal account or any credit card.

How secure are the transactions with Bill Fulton Music Store?

This website has a SSL certificate through Shopify which handles the transaction and gives you a choice of paying securely with a credit card or your PayPal account. After a transaction is completed, FetchApp handles my digital files and delivers them to your mailbox. Since Shopify or PayPal will ALWAYS be involved in the transaction, you can rest assured that your payment will be sent and received securely.

What is  your privacy policy?

1. What information do we collect?
   Your email address and customer address on a secure web page (check the URL during checkout and you will see that you are on a secure address with "https" in the URL). This information is used only to fulfill your transaction. During your transaction, you will also be given an option to receive or not receive marketing emails from this store.
2. What do we use your information for?
   • To process transactions. Your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever other than for the express purpose of delivering the purchased product or service requested by the customer.
   • To send periodic emails if you opt-in for them. The information you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional Big Band Chart Store news, updates, related product or service information, etc.
3. How do we protect your information?
   The information we collect from you is strictly for the purpose of your transaction with us and will never, ever be sold, leased, or given away under any circumstances.